Client Development Manager/ISR3

Emerald Talent Group

Smartsheeters truly stand out. It is clear by their attitude and actions that they work for a company that is not only innovative and authentic, but filled with individuals who are supportive, driven and committed to being a part of Smartsheet’s success. Our leadership is comprised of executives with deep experience who are committed to maintaining an environment that promotes personal and professional growth as well as encouraging individuals to take an active role in the vision of the company.
Smartsheet is seeking an experienced sales professional to join our team as a Client Development Manager. The ideal candidate will have a history of over performance in quota attainment and developing customer accounts. This important role is part of the Sales team and is based at Smartsheet corporate offices in Bellevue, WA and reports to the Director of Corporate Accounts.
Smartsheet is a high growth SaaS company with thousands of organizations and millions of users around the world experiencing substantial value from the use of the innovative Smartsheet platform. Company leadership is comprised of executives with deep experience and demonstrated success in the software industry.
Job Responsibilities:
  • Become an expert in the features, benefits and application of Smartsheet’s products
  • Provide proactive support to customers and prospects
  • Maintain accurate and up-to-date records
  • Achieve sales support quotas by qualifying prospects
  • Conduct needs assessment calls with specific prospects
  • Schedule online product demonstrations
  • Strong writing skills and excellent phone manner
  • Confidence and interest in problem solving
  • A passion for exceeding expectations
  • Ensure Smartsheet’s success in the retention and growth of account revenue
  • Ensure customer success in maximizing the value of Smartsheet solutions
  • Consult with clients in defining collaboration goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion
  • Develop account plans with Account Representatives
  • Three to five years proven sales track record
  • Experience in managing customer relationships and maintaining relationships in a B2B environment 
  • Sales experience in a technology oriented field
  • Knowledge of CRM software packages and proficiency in Microsoft Office products
  • Formal understanding of Solution/Consultative Selling
  • In-depth knowledge of Smartsheet’s products and services, their functionality and applications in customer learning and development initiatives
  • Must have an understanding of the different steps involved in a sales cycle and must know how to leverage each stage in the sales cycle to advance the sale
  • Ability to work with multiple functional departments and roles to manage customer life cycle from implementation to renewal
  • Excellent ability in analyzing opportunity for cross-sell and up-sell potential within existing books of business
  • Proven ability to prospect and manage a designated territory to maximize revenue growth
  • Ability to manage multiple relationships within an organization
  • Strong relationship-building and consulting skills
  • Operates with a sense of urgency and has a positive, winning attitude
  • Excellent written / verbal communication skills to interact with senior level corporate management
  • Passion for working with emerging technologies and an ability to understand new technical concepts    
  • Bachelor’s degree or the equivalent combination of other post-secondary education
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