Product Manager II – Trust and Safety

Emerald Talent

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Job Ref: 786118

Product manager II – Trust and Safety 
Location: Bellevue, Washington or @Remote in the following states: Washington, California, Colorado, Florida, Illinois, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas.
 
About the role:
Are you a customer-focused product manager and want to work at one of Seattle’s most successful startups? Our client is seeking an Associate Product Manager.
 
In this role, you will be an integral part of the product development process, working closely with the Principal Product Managers, engineering, and other teams to delight customers. You will lead the design and development of features on their platform. This role is all about converting great ideas into reality. You will write feature briefs and product requirements, oversee testing new features, plan customer-facing experiments to measure impact, collect customer feedback, and present results.  
You must be highly motivated and organized. We are looking for an excellent thinker with strong quantitative skills, intellectual curiosity, and the ability to work through issues to deliver features.
 
Here’s more of what you will get to do:

  • Contribute to the Trust and Safety feature roadmaps 
  • Deliver features that protect users from fraud, scams, or other unpleasant experiences
  • Deliver features that help buyers and sellers enhance their online profile
  • Guide generation of end-to-end feature requirements through collaboration with designers, data scientists, engineers, sales, support, marketing, and business leadership
  • Work with the Principal Product Managers to ensure the features you implement contribute to help solve larger strategic problems
  • Use sound judgment to evaluate multiple tradeoffs, competing priorities, and business or technical constraints
  • Influence cross-functional leaders with contributions to discussions and decisions 

You’ll thrive in this role if you have: 

  • Expertise to generate innovative approaches to multifaceted problems and advocate for them to key stakeholders, challenging conventional wisdom and existing models
  • Ability to execute quickly with limited guidance on complex, cross-functional projects with multiple working groups, building high-performance team dynamics
  • A driven, self-starter personality that thrives in a fast-paced environment, juggling multiple, competing priorities to create positive outcomes
  • Experience with data analysis and applying quantitative reasoning toward multidimensional problems 
  • Proven history of shipping/managing products in highly collaborative environments  
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • Excellent written and verbal communication skills, including the ability to communicate effectively with non-technical and technical audiences across all levels of the organization
  • 2+ years of relevant work experience in product management

Helpful, but not required 

  • Experience in Trust & Safety, Risk Management, or Protection Services
  • Familiarity with Authentication, email OTP, Phone OTP, Account Takeovers, scripted registration attacks, and VPN technologies 
  • Experience in a C2C marketplace business model environment
  • Experience working on products with diverse customer segments
  • Experience writing corporate policies 

Please Note:  All employees are required to receive full Covid-19 vaccinations, per CDC guidelines. We will review accommodation requests due to a medical reason, or because of a sincerely held religious belief

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